1. Introduction

Dominion Trade Ltd, trading as Dominion EPC (“we”, “our”, or “us”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, contact us, request a quote, or use our exterior cleaning services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Who We Are

Dominion EPC provides professional exterior cleaning services for homeowners, landlords and property managers across the UK.

Our services may include roof cleaning, gutter cleaning, driveway cleaning, patio cleaning, conservatory cleaning and general exterior property cleaning.

Data Controller:
Dominion Trade Ltd
Trading as Dominion EPC

Email: dominionepc@gmail.com
Phone: +44 7745 143962

For the purposes of UK data protection law, Dominion Trade Ltd is the data controller responsible for the personal information we collect and process.

3. Information We Collect

We may collect and process the following types of information:

Personal Information

This may include:

Name
Email address
Phone number
Postal address
Service address
Information you provide when requesting a quote or contacting us

Property and Service Information

This may include:

Property type
Property location
Photos or details of the area requiring cleaning
Information about roof, gutter, driveway, patio, conservatory or exterior cleaning requirements
Access details needed to provide a quote or service

Website Usage Information

When you visit our website, we may collect limited technical information, such as:

IP address
Browser type
Device type
Pages visited
Time spent on the website
How you found our website

Cookies and Tracking Data

Our website may use cookies and similar technologies to improve user experience, understand website performance and help us improve our services.

4. How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotes
Arrange and deliver our services
Communicate with you about bookings, updates or service details
Improve our website and customer experience
Manage customer records
Process payments or invoices where applicable
Comply with legal, tax and business obligations
Protect our business, website and customers from misuse or fraud

We may also use your contact details to follow up on an enquiry or service request. We will not send unnecessary marketing communications without a lawful reason or your consent where required.

5. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

Contract: When we need your information to provide a quote, arrange a booking or deliver a service.

Legitimate Interests: When we use your information to manage enquiries, improve our services, protect our business, or communicate with customers in a reasonable and expected way.

Legal Obligation: When we must keep certain records for tax, accounting or legal reasons.

Consent: Where we rely on your consent, such as for certain marketing communications or non-essential cookies where required.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only where necessary, including with:

Trusted service providers who help us operate our website or business
Payment, accounting or invoicing providers
Professional advisers, such as accountants or legal advisers
Regulators, authorities or law enforcement where legally required
Subcontractors or team members where necessary to deliver a service

Any third parties we work with are expected to handle your information securely and only for the purpose required.

7. How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Enquiry information may be kept for a reasonable period so we can respond, follow up and manage customer service.

Customer records, invoices and business records may be kept for longer where required for accounting, tax, legal or business purposes.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

8. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we take privacy and security seriously, we cannot guarantee absolute security.

9. Your Data Protection Rights

Under UK data protection laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office if you are unhappy with how your data is handled

The ICO confirms that individuals have rights including access, rectification, erasure, restriction, portability and objection under UK data protection law.

To exercise your rights, contact us using the details below.

10. Cookies

Our website may use cookies to improve functionality, understand visitor behaviour and improve the performance of our website.

Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to work properly, while others may help with analytics or user experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

Where required, we will ask for your consent before using non-essential cookies. ICO guidance states that cookie consent must be clearly given and informed, not hidden only inside a privacy policy.

11. Links to Other Websites

Our website may contain links to other websites, such as social media pages, Google Business Profile, WhatsApp or third-party platforms.

We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing personal information.

12. Children’s Privacy

Our services are intended for adults, homeowners, landlords, property managers and business customers.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business practices.

Any updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Dominion Trade Ltd
Trading as Dominion EPC

Email: dominionepc@gmail.com / info@dominionepc.co.uk
Phone: +44 7745 143962